Where do you ship from?
We have partnered factories and warehouses in North America, Asia & Europe.
This means we will ship from the location that is closest to our customers.
How long will it take for my items to arrive?
We use a high security checkout procedure on our site to protect both the customer and us. This extends our processing time to 4 days as we fully verify our customers and fulfil orders.
Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.
How long will it take to receive a tracking number?
Once the processing time is complete your order will be fulfilled and dispatched. Shortly after you will receive your tracking number via email.
You can view information about your Shipment by visiting our tracking page and inputting your tracking number and email.
Why is my tracking number not displaying any information?
Depending on the shipping carrier used, Tracking Numbers generally take a few days to register into the delivery system to display information.
Check back in a few days for updated information.
Where can I place an order from?
We ship worldwide, so you can place an order from anywhere!
Which currency will I be charged?
Our site uses intelligent currency matching services in order to display the price of items in your countries currency.
Who can I contact if I have a problem with my order?
Please contact us using our contact page. There you can fill a form and click on send, then we will come back to you shortly.
How can I pay for my order?
We accept PAYPAL and all Major Credit Cards: VISA MasterCard, American Express, many others....
Is the checkout safe and secure?
Our checkout system is McAfee secured; the highest security system on the market.
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 45 days of receiving the item. If the case is valid, we will cover related costs to deliver a replacement.
I am unhappy with my Order, can I place a Refund?
As the nature of our products to not permit for re-use or restocking , in order to protect ourselves as a Merchant, we only offer Refunds on items that arrive in a defective state.
You must provide photographic/video evidence with reasonable doubt to our support team to be eligible for a refund. Once the evidence is received and verified, you may ship the product back to our supply warehouse.
This address will only be supplied to you once the return case is accepted, at which point the item is received, you will then be eligible for a full refund.
If I enter my email address will you sell my information?
We do not sell our customer information. Due to data protection and our company policies this is not acceptable practise. Emails are strictly used to update you on information about your product and others. Occasionally we will send loyal customers discounts and gift cards.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.
WHERE ARE YOU LOCATED?
Our customer service team is located in Oslo, Norway.